********* REFUNDS *********
REFUNDS: We are diligent to accurately describe & photograph merchandise so return shipping charges are NON-REFUNDABLE. Examples photographed will be different from your piece as ALL PIECES ARE HANDMADE and will differ slightly, as described in the listing. Any returned item must be in new unworn condition for refund or exchange.
REFUNDS: Buyer will be refunded, less $7 shipping cost to cover expenses of the free shipping offer. If partial order is refunded $4 will be deducted from refund for shipping insurance cost.
REFUNDS: Our work schedule is an approximation ONLY, not a concrete shipping schedule as ALL pieces are HANDMADE and may take longer due to an unexpected delay in one or more of the 8 steps of creation. We apologize for inconveniences, yet, if your piece misses a deadline (due to our scheduling OR USPS unexpected shipping delays) and is returned by buyer, SHIPPING COSTS ARE NON-REFUNDABLE.
REFUNDS for delayed packages in the US require 3 WEEKS (6 weeks for international) in transit before considered lost and replaced or refunded. This is because almost ALL packages delayed make it to their final destination. Once we refund Etsy prohibits us from re-charging your credit card once a lost package arrives, so, therefore we ask for patience with the US postal system and require 3 weeks from shipping for refunds.
REFUNDS of rings (with the exception of zodiac sign rings) will incur a 15% fee of ORIGINAL retail price (not a discounted sale price if coupon code was applied) for the silver usage and loss of materials as returned rings may rest in stock and are subject to year end inventory taxes. Necklaces, earrings, and bracelets (unpersonalized or customized) can be exchanged or returned without a fee, but must be returned within 5 days in unworn perfect condition. Postage is non-refundable as we are diligent to accurately describe & photograph items.
However, ZODIAC SIGN rings are a FINAL SALE since there are over 200 size/design combinations. There are no returns, refunds, or exchanges on zodiac sign rings.
Custom "personalized" orders are non-refundable/exchangeable/returnable. They are an immediate final sale. This includes ANY item that bears your personal initials, date, or word, or any item that you have asked to alter. After purchase cancellations or additional alterations cannot be made after a 24 hour grace period as orders are started promptly.