FAQ

Yes, we have both.

We follow government laws and state TRUE RETAIL PRICE on packages. Buyer is responsible for knowing their laws and duties. Shipping cost for packages returned because of unpaid duties will not be refunded. Subsequent shipping cost required for replacement.

Average delivery time is 2 weeks.

Delays are most often due to an influx of imported items into countries causing a backlog at Customs. If packages are delayed our insurance company requires 6 weeks from shipping date for claims. Replacements are made and sent, or refunded, after 6 week grace period. Replacements are given top priority, shipped immediately afterwards.

Yes. Please understand we cannot be responsible for postal delays as they are out of our control. In the UNLIKELY event your package is lost by the postal system we will replace it and ship via the original shipping method, not expedited at our expense. We apologize in advance for any RARE but POSSIBLE delays caused by the USPS. They do happen on occasion.

WHAT DO I DO IF MY ORDER TRACKING STATES 'DELIVERED' BUT I DON'T HAVE IT?

Please notify your local post office immediately. CALL YOUR LOCAL POST OFFICE and inquire with your tracking number. It is likely your postal carrier will know where it was placed. The faster contact is made with them the more likely they are to find it.

We cannot be responsible for errors by your local postal carriers, so please contact them promptly for their best service.

We are unable to offer expedited shipping like second day or over night delivery.

Yes, on most occasions we can offer you our 10 day completion for $12 per item. This does not include shipping time, only our completion time. Please note we may not always be able to offer RUSH service due to our workload. Decisions will be made on a case by case basis. Please inquire. This fee is non-refundable even if item is returned, or if postal service causes unforeseen delays.

Etsy doesn't offer LIVE CHAT, but we offer 24/7 LIVE CHAT on our website, www.HappyGoLicky.com for instant access to our designer, Licky Drake. Come visit us there!

Rings, earrings, necklaces, bangles, cuffs, and some leather wrap bracelets will be tucked inside a drawstring organza gift bag inside a foam filled kraft jewelry GIFT BOX. Silk wrap bracelets and some leather wrap bracelets will be sent on their own display gift card with instructions on the back and do not fit inside gift boxes.

In an effort to minimize post-consumer waste, your orders will now be thoughtfully packaged in as few boxes as possible. If you need extra gift boxes please use this listing to purchase more: https://www.etsy.com/listing/1637167418/

Receipts are never included as many orders are sent as gifts.

We will gladly include a personalized gift message for the recipient upon special request for FREE.

DO YOU OFFER FREE SHIPPING?

Yes, if you do not require a return or exchange post purchase. FREE shipping for orders over $35. RETURNS and EXCHANGES will incur reimbursement of our original shipping and insurance cost of $6 if order under $299, over $300 is $8, over $400 is $12. You receive FREE shipping ONLY if you keep your order.

Buyers pay $6 for EXCHANGES.

WHAT ARE YOUR RETURNS & EXCHANGES POLICY?

We are diligent to accurately describe & photograph all items. Please READ description before purchase.

Returns within 7 DAYS OF DELIVERED DATE only on ELIGIBLE items. Must be ORIGINAL UNWORN condition. STORE CREDIT may be offered on a case by case basis after the 7 day grace period.

CUSTOM ORDERS are a final sale ineligible for refunds/exchanges.

RINGS incur a 15% inventory restock fee on sizes 4-10, 25% on larger sizes.

RETURNS are honored only for orders where feedback has not been activated, to avoid fraudulent reviews.

$6 shipping reimbursement must be included in returns.

ZODIAC SIGN rings are a FINAL SALE due to 200+ size/design combinations.

LETTER jewelry is a final sale.

Please ask questions prior to purchase.